You'll know what's happening
We stay in constant communication with our customers until the job is done. No wondering whether anyone is coming back.
How it goes
Six steps. No surprises.
The same sequence on every job, whether it's one wet cupboard or a whole floor. You'll always know which step we're on and what happens next.
Step 01
You call
Tell us what happened and where. We confirm a response time for your address and tell you what not to touch until we get there. That first call saves more property than anything we do later.
Step 02
Assess & document
Moisture mapping, thermal imaging, photographs of every affected room. Your claim gets built on this record, so it happens before anything moves. You get a plain explanation of what we found, including anything behind a wall you couldn't see.
Step 03
Make safe & extract
Standing water out, hazards isolated, contents protected or packed out. Where contamination or soot is involved, containment goes up and the area is put under negative air pressure before any work starts.
Step 04
Dry & treat
Air movers and dehumidifiers sized to the volume, with readings metered and logged daily in the same spots. Antimicrobial where it is warranted. Equipment stays until the numbers say dry, not until a set number of days runs out.
Step 05
Clean & deodorize
Soot and residue off surface by surface, matched to the residue type. Odor neutralized at the source, not covered: hydroxyl or ozone breaks down the compounds carrying the smell. If you can still smell it, we are not finished.
Step 06
Clear, and hand off
A final walkthrough with you, and the full package of photographs, readings and estimates to your adjuster. Our scope ends at a dry, clean, documented property. If it needs rebuilding, you have a complete, documented file to hand a builder.
Step 4, in detail
“Dry” is a number,
not an opinion.
Anyone can point a fan at a wet floor. The difference is measurement: moisture content logged daily in every affected material until it hits the documented dry standard for that material.
That log is what proves the job was completed correctly, and it's exactly what your adjuster wants attached to the claim.
Illustrative drying curve. Real readings vary with material, category and ambient conditions.
Subfloor moistureDrywall moistureCleared for rebuild
What you can expect
Things we commit to.
Nothing gets removed silently
If a material has to come out, you'll be told why before it does, and it'll be photographed first.
We'd rather dry than replace
Replacement costs more, takes longer and is harder to get approved. Drying in place is always the first option we assess.
We'll tell you if you don't need us
Assessments are free. If it's a small job you can handle yourself, we'll say so.
Start at step one.
Tell us what happened. We'll tell you what to do next: before we even arrive.